概要

Self-motivated and cheerful customer service professional with 3+ years of experience helping customers navigate websites and resolving product and service Issues.

工作经历

公司标识
Rider Support Specialist
Airlift Technologies
Jul 2021 - May 2022 | Lahore, Pakistan

Provide support to riders over the emails or the tickets by resolving issues such as order-related queries, service delivery requirements, salary, bank reversal cases, shift payment, badge bonus or among others.
We just start a new plot run and doing Internal Payment Transactions Audit.
Communicate with riders over the email or tickets to provide and process information.
Partner with the relevant stakeholders to develop rider support solutions.
Ensure the quality of rider experience at Airlift.
Maintain records of rider queries, complaints and issues along with status updates.

公司标识
Daraz Seller Center
Daraz.pk
Sep 2020 - Apr 2022 | Lahore, Pakistan

Owner at AutoCraving's
Selling Auto Parts & Car Accessories.

公司标识
Sales Executive
Zameen Media (Pvt) Limited
Dec 2020 - May 2021 | Lahore, Pakistan

Invite the clients to the Mega Events & Family Gala's
Invite the clients for Table talk, Project sites visiting or a Video Meeting.
Follow up to the clients, regarding property or new project which is onboard on Zameen Portfolio.

公司标识
Backend Support Executive
Abacus Consulting
Mar 2017 - Nov 2020 | Lahore, Pakistan

Customer Relation Officer at Easypaisa Outbound
Customer Relation Officer at Careem
Customer Relation Officer at UMT Administration

Social Media Representative at Sapphire Pakistan
Handled Social Media
Facebook, Instagram Chats
Working on Antlere Software & Shopify

Customer Support Executive at KKT Orthopaedic Spine Center
Appointment Confirmation
Booked Patients Appointment with Orthopaedic Consultants
Cold Calling for Patients Feedbacks
Working on Microsoft CRM, Google Sheets & Excels.

Backend Support Executive at Jazz Adjustment Team (Mobilink)
Resolution Provided to the Customer against Service Request of Customers.
Balance Deducted or Addition if the discrepancy found
Posting Incentive against the bundles
Working on Oracle Sieble, E-front & Other Portals.

公司标识
Customer Support Representative
Mind Bridge
Nov 2016 - Feb 2017 | Lahore, Pakistan

Customer Support Representative at Moblink Helpline

学历

Virtual University of Pakistan
学士, 理工学士, BS- Software Engineering‎
Software Engineering
CGPA 3.1/4
2022
Punjab Group of Colleges
中级/A级, 理学院(工程预科), F.Sc Pre-Engineering‎
mathematics, chemistry, physics
所占比重 55%
2016
BISE
非预科, Matric in Computer Science‎
Computer, Physics, Chemistry
Completed
2014

技能

熟练 Communication
熟练 Ability To Build Sales
熟练 Accounts Administration
熟练 Accounts / Manager
初学者 Accounts Management Sklis
熟练 Administration Tasks
熟练 Administrative Management 
熟练 Aftersales
熟练 Analytical Skills
熟练 Answering Inquiries
熟练 Aseptic Technique Knowledge
初学者 ATS Knowledge
熟练  Talent Acquisition
熟练 B2B
初学者 Backend Development
中级 Bootstrap
熟练 Business Development
熟练 Business Development Process
初学者 C++
熟练 Client Dealing
熟练 Complains Handling
中级 Complaint Management
熟练 Condiments Making
中级 Content Marketingc1
熟练 Control Room Operations Handling
熟练 Cooordination Skills
熟练 Coordination Skillss
熟练 Craft Command
熟练 Creative Desing Skills
熟练 CRM Command
熟练 CSS
中级 CSS3
熟练 Customer Care Knowledge
熟练 Customer Care Representation
熟练 Customer Satisfaction Management
熟练 Customer Service
熟练 Customer Support
中级 Data Entry
熟练 Data Management
熟练 Database Management 
熟练 Desktop Support
中级 Digital Marketing Analysis
中级 Executing Content
熟练 Export Management
熟练 Feedback Management
熟练 Field Verification
中级 Fluent in English
熟练 Fresh Graduates In The Field Of Computer Sciences
中级 Frontend Development
熟练 Fund Administration

语言

熟练 乌尔都语
熟练 英语